Our customers say it best.

We're honored to have a 95%* customer satisfaction rating.

Our customers say it best.

We're honored to have a 95%* customer satisfaction rating.

We strive to put sellers first.

After closing, we ask all our customers to provide feedback. We post their honest comments about their experience. Our stellar 95%* rating is a testament to the high level of satisfaction among our valued customers.


We Buy Ugly Houses® reviews and testimonials

Total of 1,255 ratings from actual sellers (01/2019 - 03/2024)
percentage of customers that rated us five stars
78%
percentage of customers that rated us four stars
17%
percentage of customers that rated us three stars
1%
percentage of customers that rated us five stars
1%
percentage of customers that rated us one stars
2%
  • HomeVestors-five-star-rating
    Jim [We Buy Ugly Houses franchisee], did exactly what he said he would do. He explained everything upfront in the initial visit and helped us close very quickly. He was not pushy in anyway which I liked. He has worked with us in a professional manner. I would recommend him to anyone seeking to sell their home.
    JD H. (Smithfield, North Carolina) • 3/5/2024
  • HomeVestors-four-half-star-rating
    Easy
    Steve L. (Minneapolis, Minnesota) • 2/29/2024
  • HomeVestors-five-star-rating
    We are very happy with the service and openness of the selling process. Very quick and honest.
    Angel C. (Victoria, Texas) • 2/27/2024
  • HomeVestors-three-half-star-rating
    Leslie F. (Hertford, North Carolina) • 2/27/2024
  • HomeVestors-five-star-rating
    Tyler [We Buy Ugly Houses franchisee] was wonderful and so easy to work with.
    Sharon M. (Pensacola , Florida) • 2/23/2024
  • HomeVestors-four-half-star-rating
    I needed a fast turnaround and the process was well explained and relatively painless.
    Tim G. (Blue Springs, Missouri) • 2/19/2024
  • HomeVestors-five-star-rating
    Very smooth from start to finish was only a phone call if we needed anything.
    Mary T. (Leesburg, Florida) • 2/17/2024
  • HomeVestors-five-star-rating
    "Ronnie" [We Buy Ugly houses franchisee] was amazing and anyone would find her a pleasure to work with! Highly recommended!
    Pamela R. (Portsmouth, Virginia) • 2/12/2024
  • HomeVestors-three-star-rating
    Never received final settlement statement.
    Ronald B. (Jensen Beach, Florida) • 2/9/2024
  • HomeVestors-five-star-rating
    We had to pay for sewer though it was being sold as is.
    Nancy H. (Granville, New York) • 2/6/2024
Quote:

Better than we could have hoped for! Sal and the team [We Buy Ugly Houses franchisee] were all understanding to our needs, and made the process easier and less stressful.

Verified Seller 5 star
Benjamin S. (Blackstone, Virginia) • 1/21/2022

we buy ugly houses customer satisfaction rating

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